1. Seller
The seller identified below applies these delivery, withdrawal, cancellation and refund terms to digital products and services sold via the Vozyy Store and related channels.
- Trade name: Dosyazılım - Mustafa AKIN
- Brand: Vozyy Cloud
- MERSİS: 2183514718000011
- KEP: [email protected]
- Address: Meydankavağı Mah. 1590 Sk. Reşit Kınay Sitesi E Blok Kat 9 Daire 17, Antalya, Türkiye
- Phone: 0850 840 43 67 · 0533 744 10 37
- Email: [email protected] · [email protected]
2. Subject of delivery
Products sold via the Vozyy Store and eSIM channels are not physical goods. The sale covers software licences, SaaS / cloud access, integration activation, travel eSIM data packages and other digital services. No physical cargo or boxed shipping is provided.
3. Delivery time
Software / licence: After online card payment is approved or cash/bank-transfer payment is confirmed, the order enters approval. Account activation and setup details are typically emailed within 1–3 business days after approval. Packages requiring custom integration or hosting may have a separately notified timeline.
eSIM: After payment notice / card capture is recorded, the order enters Admin review. Once payment is approved and submitted to the provider, QR / activation details are emailed to the guest (usually the same or next business day; depends on provider and verification time).
4. Delivery method
- Licence and access details are sent to the registered email address.
- Secure links to Admin / Ticket / automation panels are provided.
- For eSIM, the QR code, activation / LPA details and setup instructions are emailed.
- Required integration setup links are provided to the customer.
5. Right of withdrawal (general rule)
Under Law No. 6502 on Consumer Protection and the Distance Contracts Regulation, as a general rule the consumer may withdraw from a distance contract within fourteen (14) days of contract formation or delivery of the goods, without giving reasons and without penalty. For digital products the exceptions listed below may apply.
6. Exceptions to the right of withdrawal (digital)
Under the Regulation, the right of withdrawal may not be available (or may be limited) in the following cases:
- Digital content / software services performed immediately electronically with the consumer’s consent to commence performance
- eSIM / data packages that have been activated or made available for use
- SaaS subscription or cloud access services whose use / performance has started
- Custom integrations / customisation prepared at the consumer’s request or for clearly personal needs
7. Cancellation (before activation)
Cancellation requests before activation or commencement of performance may be submitted in writing via the contact channels below (email or KEP). Requests are assessed within a reasonable time. [email protected] · KEP [email protected]
8. Refunds
When a refund is approved, the amount is returned by the original payment method (e.g. iyzico card refund or bank transfer) within at most fourteen (14) days of receiving notice. Bank / card-scheme timelines are outside the Seller’s control. Cash refunds are not made.
9. Defective performance / technical issues
If the sold digital service is defective or cannot be performed due to a technical fault, the Seller shall within a reasonable time re-perform, correct activation or, where appropriate, refund. Consumer-law provisions on defects remain reserved.
10. Dispute resolution
Turkish law applies to disputes arising from these terms. For consumer transactions, Consumer Arbitration Committees and Consumer Courts have jurisdiction. The Seller’s seat in Antalya is also relevant for venue.
11. Contact
For delivery, withdrawal, cancellation and refund requests, use the seller identity and contact channels below. [email protected] · Phone: 0850 840 43 67 · 0533 744 10 37 · Meydankavağı Mah. 1590 Sk. Reşit Kınay Sitesi E Blok Kat 9 Daire 17, Antalya, Türkiye
